Privacy policy

HyperLocal ("we", "us") operates hyperlocal.in and related mobile applications. This policy describes how we collect and use personal information for users in India.

Information we collect

• Phone number for OTP login and order communication
• Name and delivery addresses
• Order history and payment status (we do not store full card details)
• Device identifiers for push notifications
• Delivery proof metadata (OTP verification, delivery photo URLs)

How we use information

• Fulfil orders and provide customer support
• Share necessary details with shops and delivery partners fulfilling your order
• Improve service quality and prevent fraud
• Comply with applicable law

Pharmacy listings

Pharmacies on our platform list OTC products only. We do not process prescription medicine orders in the current release.

Retention & security

We retain data as long as your account is active and as required for legal and tax purposes. We use industry-standard safeguards; no method of transmission over the internet is 100% secure.

Your rights

You may request access, correction, or deletion of your data by emailing hello@hyperlocal.in. You may withdraw consent for marketing messages at any time.

Contact

Questions: hello@hyperlocal.in. Grievance officer details will be published prior to public launch.